General Provisions

Applicability: These terms and conditions apply to all our services available online, email or telephone. These terms and conditions may be amended in the future. When accessing, browsing and using our website you acknowledge that you have read, understood and agreed to the terms and conditions mentioned below (including the privacy statement). These pages, their content and the online booking service provided through this website (the "service") are owned, operated and provided by Hotel Bemvindo, Lda (referred to as "website", "we" or "our/ a") and are made available solely for your personal, non-commercial use under the terms and conditions set out below.

Commitment: Our main objective is the satisfaction of our customers and to this end, Hotel Bemvindo is committed to timely and diligently satisfying all reservations made on the website, as well as delivery under the best conditions of all services contracted by the client.

Rates: All prices on the website are shown per room for the entire stay, including VAT and all taxes, unless otherwise stated on our website or in the confirmation email . Sometimes there are cheaper rates available on our website for a specific stay at a hotel, it all depends on different variables, such as number of people, selected regime or length of stay. Please check the room description and rate carefully before making your reservation.


Payments

Credit Card: With this payment method you will be asked to provide us with your card details to guarantee your reservation. All payments will be processed securely, and the processing of the data provided is confidential and non-transferable. Charges made to credit cards will be made solely and exclusively by the company Hotel Bemvindo Lda. Hotel Bemvindo undertakes to respond to any request that the card holder presents within a maximum period of two days. Hotel Bemvindo recommends that you keep a copy containing the transaction data for future reference if necessary. The transaction will be carried out by the company Hotel Bemvindo, Lda after confirmation of the reservation, at which time the respective digital voucher will be sent with detailed information. Urban Hotels Group guarantees the refund of the reservation value in case of valid exercise of the consumer's withdrawal, if applicable, as defined in Consumer Protection legislation.

Paypal: Payments made through the Paypal.com website, by entering your credit card details or accessing your Paypal account. We are not provided with access to your credit card or Paypal account details. All this data is processed exclusively by the Paypal website.

ATM: When selecting this payment method when making the reservation, an ATM reference is automatically generated, which will be made available to the customer in the booking confirmation email. This method requires payment for the reservation within 24 hours of making it, otherwise it may be canceled by Hotel Bemvindo Lda. This payment method is only valid for Portugal.


Cancellation Policy

The cancellation policy is common to all reservations made on the website www.urbanhotel.pt, applying to all reservations with a mandatory deposit.

  • ♦ If you do not check-in at the accommodation unit on the first day of booking without alerting the unit, Hotel Bemvindo reserves the right to cancel your reservation and may apply a penalty of up to 100% of the reservation.
  • ♦ Fees may apply for reservation modifications.
  • ♦ In case of cancellation or no-show at the accommodation unit, the entire reservation will be charged.

Delivery Rules and Deadlines:Hotel Bemvindo is committed to providing the contracted service, as well as the respective digital voucher, as soon as the reservation process is completed within a maximum period of 24 hours. Hotel Bemvindo gives the consumer the possibility of canceling the reservation through the right of free resolution, as long as it is within the legal period (14 calendar days), without any justification or cost. Urban Hotels Group undertakes to refund the amount charged upon cancellation validated by the previous point.

Without prejudice to the general conditions and cancellation policy already described, there may be specific conditions indicated in the reservation voucher.


Legal Provisions

Unless otherwise stated, the software necessary for our services, available on or used by our website and the intellectual property rights (including copyright) in the content, information and material on our website are the property of Hotel Bemvindo, Lda., its suppliers or providers. To the extent permitted by law, these terms and conditions and the performance of our services must be governed by and constructed in accordance with Portuguese law and any dispute arising from these general terms and conditions and our services will be submitted to the competent courts of the district of Portimão , Portugal.

Through the unit in question, services are provided by Hotel Bemvindo Lda., which are private companies with limited liability, established under the laws of Portugal, under VAT registration number PT513614826.